Privacy Policy: Recovery & Wellness Services
Effective Date: February 16, 2026

Recovery & Wellness Services (“RWS,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us. This Privacy Policy explains how we collect, use, safeguard, and disclose personal information and health-related information in accordance with applicable federal and state privacy laws and LegitScript Certification Standard 10.

1. Nature of Services

RWS is a non-clinical care coordination, intervention support, and recovery coaching organization. We do not operate licensed treatment facilities and do not provide medical, psychiatric, or clinical treatment services.

When clinical or medical services are necessary, clients are referred to independent, appropriately licensed third-party providers.

2. Information We Collect

We may collect and maintain the following categories of information:

Personal Information

  • Name

  • Contact information (phone number, email address, mailing address)

  • Emergency contact or family contact information

Health-Related Information

When voluntarily provided, we may collect information related to:

  • Substance use history

  • Treatment history

  • Recovery goals

  • Behavioral health background

  • General medical information relevant to care coordination

We collect only the minimum information reasonably necessary to provide our services.

3. Confidentiality and Protection of Health Information

RWS recognizes that information shared with us may constitute protected health information (PHI) under applicable law. Although RWS does not provide clinical treatment, we treat all personal and health-related information as confidential.

We implement reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, use, or disclosure.

Such safeguards include:

  • Limited access to sensitive information

  • Secure, password-protected systems

  • Encrypted communication when appropriate

  • Secure storage of electronic and physical records

We do not sell, rent, or trade personal or health-related information.

4. Use of Information

We use personal and health-related information solely for legitimate business purposes, including:

  • Providing care coordination and recovery support services

  • Communicating with clients and authorized representatives

  • Coordinating with licensed providers, when authorized

  • Facilitating referrals and transitions of care

  • Complying with legal and regulatory obligations

Information is used only to the extent necessary to perform these functions.

5. Disclosure of Information

We may disclose information only under the following circumstances:

With Written Authorization

We may share information with treatment providers, healthcare professionals, or family members when authorized in writing by the client or legally authorized representative.

As Required by Law

We may disclose information when required by law, including in response to:

  • Court orders

  • Subpoenas

  • Mandatory reporting requirements

  • Situations involving imminent risk of harm

Service Providers

We may use secure third-party vendors to assist with business operations (e.g., secure communication platforms or data storage). Such vendors are contractually required to maintain confidentiality and safeguard information.

6. Records and Documentation

RWS does not create or maintain medical treatment records. We maintain administrative and service coordination documentation necessary to support our non-clinical services.

Documentation is retained only as long as reasonably necessary for business, legal, or regulatory purposes.

7. Client Rights

Clients have the right to:

  • Request access to personal information maintained by RWS

  • Request correction of inaccurate or incomplete information

  • Request limitations on certain disclosures

  • Withdraw previously granted written authorizations

  • Request information about how their data is used or disclosed

Requests may be submitted using the contact information below. We will respond within a reasonable timeframe consistent with applicable law.

8. Website Privacy

When visiting our website, limited technical information (such as IP address and browser type) may be collected for security and analytics purposes. Cookies may be used to enhance user experience.

We do not intentionally collect medical information through public website browsing.

9. Data Security and Breach Response

RWS maintains procedures designed to detect, investigate, and respond to potential data security incidents. In the event of a confirmed breach of sensitive information, affected individuals will be notified in accordance with applicable law.

10. Updates to This Policy

We may update this Privacy Policy periodically. Revisions will be posted on this page with an updated effective date.

11. Contact Information

Recovery Services LLC DBA Recovery & Wellness Services

Admin@recoveryandwellnessservices.com

Phone: 512-777-1894

Questions regarding this Privacy Policy or requests related to personal information may be directed to the contact information above.