Privacy Policy

Last updated: November 13, 2025

Recovery & Wellness Services (“R&WS,” “we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

We may collect the following information when you interact with us:

  • Contact details (name, phone number, email)

  • Information provided during consultations, scheduling, or service coordination

  • Message content from SMS, phone calls, and emails

  • Website usage data (IP address, browser type, device information)

How We Use Your Information

We use collected information to:

  • Communicate with clients, family members, and referral partners

  • Coordinate scheduling, admissions, and service-related questions

  • Provide behavioral health navigation and support services

  • Improve our operations and client experience

  • Maintain records necessary for service delivery

SMS Communications

If you opt in to receive SMS messages from us, we may send:

  • Scheduling confirmations

  • Intake instructions

  • Coordination updates

  • One-on-one conversational messages

SMS consent is not shared with third parties or affiliates.

You may opt out at any time by replying STOP.

Sharing of Information

We do not sell or rent personal information.

We may share information only with:

  • Service providers assisting in our operations (e.g., secure communication tools)

  • Licensed professionals or programs involved in your coordination of care (with consent)

  • As required by law, court order, or to protect safety

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your information.

Your Choices

You may:

  • Opt out of SMS at any time (“STOP”)

  • Request updates or corrections to your information

  • Request deletion of certain records where permissible

Contact Us

If you have questions about this Privacy Policy, contact us at:

admin@recoveryandwellnessservices.com

Recovery and Wellness Services is a service brand of Recovery Services LLC